SHIPPING
We partner with a trusted international courier for both Express and Standard deliveries. Please ensure that your delivery details , especially your address and phone number are accurate and identifiable.
•Local deliveries within Accra are fulfilled within 5–7 working days.
•Orders within Ghana are delivered within 5–7 working days.
•International shipping typically takes 10–14 working days.
If you prefer to arrange your own shipping method, please contact us via email or DM before placing your order. Kindly note that once this alternative method is confirmed, any risks, delays, or losses that may occur will be solely your responsibility. Tobi.RTW will not be held liable for issues arising from third-party arrangements.
CUSTOMS DUTIES
International orders may be subject to import duties and taxes, which are determined by the destination country’s customs authorities.
Tobi.RTW ships from Ghana and does not cover these additional charges. These fees are not included at checkout, and we cannot estimate or control them. For the most accurate information, we recommend contacting your local customs office directly.
REFUSED PACKAGES
We strongly advise against refusing packages upon delivery. If a shipment is refused, it will be returned to us at a cost, and any applicable store credit refund will be issued minus the return fee and the original shipping fee, which is non-refundable.
In cases where we receive no communication from the customer, and the parcel is marked as abandoned by the courier, the package may be destroyed. Unfortunately, no store credit will be issued in such cases.