This is the FAQ section question.
This section provides answers to commonly asked questions, helping users find the information they need quickly and easily.
Where is Tobi.RTW based?
Tobi.RTW is based in Ghana, where all of our pieces are designed and produced with deep cultural awareness and intention.
Do you ship internationally?
Yes, we do. We offer worldwide shipping. Once your order is placed, it will be processed and delivered within the estimated timelines depending on your location.
How long will it take to receive my order?
Delivery within Ghana typically takes 5–7 working days. International orders usually arrive within 10–14 working days. Please note that these timelines may vary depending on customs and shipping conditions.
How are your pieces made?
Each piece from Tobi.RTW is thoughtfully designed and crafted with intention. We value artistry, emotion, and heritage. Many items are made in small batches or made-to-order to reduce waste and uphold our commitment to quality and craftsmanship.
Do you offer custom sizing?
Yes, we offer custom sizing for selected pieces. Kindly note that custom-sized orders are final sale and cannot be returned or exchanged.
What happens if my item arrives damaged?
We sincerely apologize if that happens. Please reach out to us with your order number and photos of the item within 48 hours of receiving it. If eligible, we’ll guide you through the exchange process.
Can I return or exchange an item?
Yes, standard-size items may be exchanged under our return policy guidelines. However, custom-sized orders are not eligible for return or exchange. Please see our Return Policy page for more information.
How do I care for my garments?
Our pieces are made with delicate detailing and unique fabrics. We recommend gentle hand washing or dry cleaning for longevity. Care instructions are included with each garment.
Do you restock sold-out pieces?
Some pieces are limited edition and may not be restocked. However, feel free to reach out to us directly , we may be able to remake or offer an alternative depending on the piece and availability of fabric.
How can I contact you?
For all inquiries, feel free to send us a DM on Instagram or email us info.tobirtw@gmail.comWe’re always happy to hear from you.