At Tobi.RTW, we are committed to delivering quality garments and exceptional service. However, if for any reason you are not fully satisfied with your order, our return policy is designed to support smooth exchanges and replacements.
EXCHANGE & REPLACEMENT POLICY
1.Delivery Costs
All delivery fees associated with returns or exchanges are the responsibility of the client.
2.Eligibility for Replacement
•Items made to custom measurements provided by the client are not eligible for return or exchange.
•Only standard-sized items are eligible for replacement.
3.Damaged Items
•If your item arrives damaged, we are happy to offer an exchange for the same product, pending verification.
•Clients must provide clear evidence (photos or video) that the item was received in a faulty condition.
•Delivery costs for both returning the damaged item and shipping the replacement will be covered by the client.
HOW TO PROCESS A RETURN OR EXCHANGE
1.Get in Touch
Please email us with your order number, a detailed description of the issue, and any visual proof of damage where applicable.
2.Await Approval
Once your request has been reviewed and approved, we will send detailed instructions on how to return the item.
3.Prepare for Return
Returned items must be in their original condition—unworn, undamaged, and free from stains or odors. Tags must be attached, and the item should be repacked in the original packaging.
Use a secure, trackable shipping method when returning your item.
4.Processing Your Exchange
Once we receive and inspect the returned item, we will confirm whether it meets our return criteria. If approved, your replacement will be processed and you will receive confirmation once it has been dispatched.
We truly value your understanding and cooperation. For any further questions, our customer care team is here to help.
Thank you for choosing Tobi.RTW.
Warm regards,
The Tobi.RTW Team